Please review this FAQ sheet for answers to most questions related to COVID-19, your member account, club improvements, and more.
Following the Governor’s announcement regarding COVID-19 restrictions we will be closing at the end of business on Friday, December 11, and plan to reopen Monday, January 4. Please click here for more information.
Thank you for your patience during this difficult time. Please be sure to check your email and follow us on social media for updates.
CLEANING AND SAFETY PROTOCOLS
What safety precautions are being taken at this time?
- All members are required to wear a face covering while entering, walking throughout the club, and in common areas.
- We ask that members and visitors practice social distancing and follow the markings in the studios.
- Touchless check-in
- Members are required to clean equipment before and after use.
- Sanitation stations have been added throughout the club.
- Extra sanitation will be completed by our team in shifts throughout the day.
- Our pools and classes are available to members, but at this time we are temporarily working at a limited capacity to ensure we do not overfill spaces.
- We will be continuing with our current adjusted hours. Club hours are: M-F: 5am – 9:00pm and S,S: 7am – 5pm.
Am I required to wear a mask while working out?
As of November 17, the Secretary updated the Order requiring individuals to wear face coverings. Please click here to learn more.
We do require all individuals to wear a face covering indoors at all times unless they are in the pools. When outdoors, one must wear a face covering when unable to maintain sustained physical distance.
Everyone must wear a face covering unless they fall under the exception listed in Section 3 of the Order.
I have asthma or another medical condition. Do I have to wear a mask?
Individuals must wear a face covering unless they meet one of the exceptions in Section 3 of the Order.
How crowded are the group exercise studios?
Our studios can allow a full sized class to fit comfortably at a 6ft distance from one another. We are asking that members sign up for their class prior to the class starting so that we are able to monitor the number of people entering our studios.
Studio 1: 25 participants
Studio 2: 23 participants
Studio 3: 25 participants
Please see our schedule to reserve classes for the time being and keep a look out for updates on group exercise and possible changes to classes and/or instructors.
How do I sign up for classes?
We encourage all participants to support their instructors’ success by signing up for classes in advance. To sign up for classes through our website you will be required to create a member portal account. You may also download our new Steel Fitness Premier app and book classes through the app.
If you are an inactive member, you will be required to pay a fee in order to sign up for classes. Please click here and select the pay per class option. Once you complete the registration you will be able to sign up for your desired class. You will have to do this for each class you wish to take.
During this time, we have invested in our members and our facility! Steel Fitness Premier has renovated!
- Fit Floor Renovations
- 20 TVs in Fitness Area
- NEW Cardio Equipment
- Functional Turf Area
- New Flooring
- Lockbox and Cell Phone Charging Station
- Full Shower Renovation + NEW Body Sprays
- Studio 4 NEW Enclosed Personal Training Studio
- Now Offering Online Group Fitness & Training Options
- & MORE!
Should I freeze or cancel my membership?
If you wish to freeze your account, please note that all account freezes are charged $20/month.
If you wish to unfreeze your account before your scheduled unfreeze date, you must contact ABCFinancial at 1-888-827-9262.
If you wish to cancel your account, you must follow normal cancellation procedures. Cancellations must be signed in person in the club. If a physical signature is not possible, please send certified letter with your cancellation request per your contract. Either of these options are a requirement so that both parties have proof of the terminated contract. Cancellation and change in billing will then become effective on the last day of the month following the month of receipt. You will have one final payment. If you are in a 1-year contract, you will be subject to a $150 early termination fee.
If you wish to freeze or cancel your membership, please email email@example.com, and your account will be updated accordingly.
How does the closure affect my 1-Year Commitment membership?
If you are still within the term of your 12-month contract, your contract term is extended by the time that we were closed. All contracts were automatically frozen due to the mandatory shut-down.
How does the closure affect my Paid-in-Full membership?
Our paid-in-full memberships will not lose any time during our short-term closure. At the time of your renewal, a letter will be mailed to your address on file with the different options we have set in place. If your address needs to be updated, please contact our club
We hope this helps during this time. We miss everyone very much!
Please send any additional requests to firstname.lastname@example.org to log your inquiry with us. Please allow us time to process, as we do not have the staff in the club able to access our member database at this time.